Last updated: April 23, 2026
Accepted Payment Methods
volcom accepts the following payment methods:
- Visa
- Mastercard
- PayPal
All transactions are processed in US Dollars. We do not accept checks, money orders, or cash on delivery.
Payment Security
Our website uses Secure Socket Layer (SSL) encryption to protect your payment information during transmission. Payment data is processed through certified payment gateways that comply with the Payment Card Industry Data Security Standard (PCI DSS).
volcom does not store full credit card numbers, expiration dates, or CVV codes on our servers.
Payment Authorization
When you place an order, we send an authorization request to the issuer of your selected payment method. The actual charge is placed at the time you submit your order. An order confirmation email is sent immediately after successful payment processing.
Billing Information
You are responsible for providing accurate and complete billing information, including the billing address that matches the records of your payment method. Inaccurate or incomplete information may result in delayed processing or order cancellation.
Declined Payments
If your payment is declined, your order will not be processed. Common reasons for a decline include:
- Insufficient funds
- Incorrect card number, expiration date, or CVV
- Billing address does not match the card issuer’s records
- The card issuer has placed a hold or restriction on the account
If your payment is declined, please contact your financial institution or select an alternative payment method.
Pricing and Taxes
All prices displayed on our website are in US Dollars. Applicable sales tax is calculated based on your shipping address and will be displayed at checkout before you complete your purchase.
In the event a product is listed at an incorrect price due to a system error, we reserve the right to cancel the order and issue a full refund, regardless of whether the order has been confirmed or your payment has been charged.
Order Verification
For your protection, we may request additional verification or information before processing an order. We reserve the right to refuse or cancel any order suspected of fraud, unauthorized reselling, or violation of our Terms of Service.
Refunds
Refunds for returned items or canceled orders are issued to the original payment method. Please allow 5 to 10 business days after the refund is initiated for the credit to appear on your statement, depending on your financial institution. For full details, refer to our Return & Refund Policy.
Contact Us
If you have any questions about our payment processes, please contact us:
- Email: info@volcom.sbs
- Phone: +1 561-221-5504
- Address: 4151 Lagoon Shore Dr, Lake Worth, FL 33467, United States
- Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time