Last updated: April 23, 2026
Delivery Area
volcom ships to addresses within the 50 United States and Washington, DC. We do not ship to international locations, US territories, APO addresses, or FPO addresses.
Shipping Cost
All orders ship at no cost to you. No minimum purchase is required. No product is excluded from free shipping. No handling fees or surcharges appear at checkout.
Order Processing Start Time
Orders with payment confirmed before 12:00 PM Eastern Time on a business day begin processing that same day.
Orders with payment confirmed at or after 12:00 PM Eastern Time on a business day begin processing on the next business day.
Orders placed on Saturday, Sunday, or a federal holiday begin processing on the next business day.
Processing Duration
Processing requires 1 to 2 business days. During this time we verify the order, pack the items, and transfer the package to the carrier.
Delivery Duration
After the carrier accepts your package, delivery requires 3 to 5 business days after shipment. Delivery time does not include processing time. The delivery timeline starts when the carrier scans the package as received. Actual delivery dates may vary due to carrier operations, destination location, weather conditions, and peak shipping periods.
Carrier Selection
We ship using USPS, UPS, and FedEx. We select the carrier based on package size, weight, destination, and current carrier capacity. Customers cannot request a specific carrier.
Tracking Information
When tracking is available, we send the tracking details to your email address. Tracking information appears after the carrier performs the first scan. Tracking updates may take 24 to 48 hours to become visible.
Changing or Canceling Your Order
To request a change or cancellation, email info@volcom.sbs with your order number.
If we receive your request before your order ships, we will make reasonable efforts to accommodate it. Approval depends on how far the order has progressed in processing when we receive your request.
If your order has already shipped, we cannot change or cancel it. You may return the items after delivery under our Return Policy.
Address Accuracy
You are responsible for providing a complete and accurate shipping address. Include apartment numbers or unit numbers when applicable.
volcom is not responsible for delivery delays caused by incorrect or incomplete addresses. We are not responsible for return shipping costs that result from address errors. If a package returns to us because the address was incorrect or incomplete, or because delivery was refused, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Out-of-Stock Products
When a product has no inventory available, the Add to Cart button on that product page becomes disabled and cannot be clicked. The button remains visible but does not function. We do not accept backorders. Products shown as out of stock are not available for purchase until we restock them. We do not maintain waitlists or backorder queues.
Damaged, Defective, or Wrong Items
If your order arrives with damaged items, defective items, or items that do not match your order, contact us within 72 hours of delivery.
Email info@volcom.sbs with your order number and clear photos showing the items and the packaging.
After we review your report, we will provide a replacement, a refund, or another resolution appropriate to the situation. We respond to damage and defect reports within 5 business days of receipt.
Lost Packages
If tracking shows your package as delivered but you have not received it, or if tracking shows no updates for 7 consecutive business days, contact us at info@volcom.sbs. We will work with the carrier to investigate.
Holiday Shipping
During peak holiday seasons (November through January), processing and transit times may be longer than standard. We recommend placing orders at least 10 business days before any desired delivery date.
Delivery Delays
Delivery estimates are not guarantees. Delays may occur due to carrier disruptions, weather events, high-volume shipping periods, or remote delivery locations. If tracking shows no updates for seven consecutive business days after shipment, contact us for assistance.