Last updated: April 23, 2026
Orders and Payments
Q: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order. You will receive an order confirmation email shortly after.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and PayPal. All transactions are processed in US Dollars.
Q: When is my payment charged?
A: Your payment method is charged at the time you place your order.
Q: Can I cancel or change my order after placing it?
A: Contact us immediately at info@volcom.sbs. If we receive your request before your order ships, we will make reasonable efforts to accommodate it. Once your order has shipped, it cannot be canceled or changed.
Shipping and Delivery
Q: Where do you ship?
A: We ship to addresses within the 50 United States and Washington, DC. We do not ship to international locations, US territories, APO addresses, or FPO addresses.
Q: How much is shipping?
A: Shipping is free for all orders. No minimum purchase is required.
Q: How long does it take to process and ship my order?
A: Processing takes 1 to 2 business days. After shipment, delivery takes 3 to 5 business days. Delivery time does not include processing time.
Q: How can I track my order?
A: When your order ships, we send a tracking number to your email address. You can use this tracking number on the carrier’s website.
Q: What carriers do you use?
A: We ship using USPS, UPS, and FedEx. The carrier is selected based on your location and package characteristics.
Returns and Refunds
Q: What is your return policy?
A: You may return eligible items within 30 calendar days of delivery. Items must be unused and in original condition with all tags attached. Final Sale items cannot be returned.
Q: Who pays for return shipping?
A: Return shipping is free. We provide a prepaid return label for all eligible returns.
Q: Is there a restocking fee?
A: No. We do not charge any restocking fees.
Q: How long does it take to receive my refund?
A: After we receive your return, we process refunds within 1 to 2 business days. Your financial institution may take an additional 5 to 10 business days to post the credit.
Q: What if I receive a damaged or incorrect item?
A: Contact us within 72 hours of delivery at info@volcom.sbs with your order number and photos of the item. We will provide a replacement or refund.
Customer Support
Q: How can I contact customer service?
A: Email us at info@volcom.sbs or call +1 561-221-5504 during our service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
Q: How quickly do you respond to inquiries?
A: We respond to all email inquiries within one business day.